Ace Hybrid Tech — Garden Grove, CA · Hybrid & EV Specialists Since 2010
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Thank you for choosing Ace Hybrid Tech as your hybrid and electric vehicle parts provider. The following terms govern shipping, core deposits, and returns for all orders placed through acehybridgroup.com or our Garden Grove facility. Please read carefully before placing your order.
Ace Hybrid Tech covers the cost of outbound shipping on all battery orders sent to a commercial business address. Residential delivery and certain vehicle makes carry additional fees as outlined below.
Free outbound shipping to any verified commercial business location in the contiguous United States.
A $200 residential delivery fee applies to all shipments sent to a home address. Honda batteries are exempt from this fee.
Batteries may be shipped directly to your chosen mechanic or repair facility at no additional shipping cost.
A refundable core deposit is required on all new battery orders shipped directly to customers or their mechanics. The deposit amount varies by vehicle make and is fully refundable upon return of your old battery core in acceptable condition.
| Vehicle Make | Core Deposit | Status |
|---|---|---|
| Honda, Toyota & Most Makes | $750 | Standard |
| Lexus, Dodge, Cadillac, GMC, Chevrolet | $1,000 | Premium |
Your core must arrive at an Ace Hybrid Tech facility within 45 days of receiving your new battery to qualify for a deposit refund.
Cores not received within 90 days will result in the warranty on your new battery being voided — no exceptions.
After inspection, your core deposit refund is issued back to the original payment card. Alternate refund methods must be arranged at time of purchase.
Ace Hybrid Tech does not issue cash refunds under any circumstances. All refunds are processed as card credits.
Returning your old battery (core) is straightforward. Follow the steps below to ensure a smooth return and full deposit refund.
Place your old battery into the original packaging. Cores must be palletized to prevent transit damage — any damage caused by improper packaging will be deducted from your deposit.
Make sure ALL parts are returned with the battery, including the ECU and all other vital components. Missing parts will result in a predetermined deduction from your core refund.
Use the prepaid label included in your package, or arrange your own carrier. See the shipping cost table below for options and refund eligibility.
Drop off your palletized core with the carrier. If you need a new shipping label or instructions, call us at (714) 728-9393 and our team will send them via email or fax.
| Shipping Option | Cost | Full Refund? |
|---|---|---|
| Ace Hybrid Tech Carrier — Honda Core | $100 (from deposit) | Partial |
| Ace Hybrid Tech Carrier — All Other HV Cores | $150 (from deposit) | Partial |
| Customer's Own Carrier (receipt emailed) | Customer pays directly | Full Refund |
| Drop-Off — Garden Grove Location | Free | Full Refund |
If your battery has not yet shipped, you may be eligible for a full refund under the following conditions.
If your battery fails to ship within 30 calendar days through no fault of your own, you are entitled to a full refund including all deposits.
Delays caused by the customer — such as failure to respond, rescheduling, or providing incorrect information — do not qualify for a full refund.
Delays resulting from natural disasters, declared states of emergency, or circumstances beyond Ace Hybrid Tech's reasonable control are excluded from the refund guarantee.
Once your battery has shipped, returns are accepted under the following conditions. All returned products must be in their original packaging. Any damage or missing components will be deducted from your deposit.
A 20% restocking fee applies to all returned shipped orders, deducted from your core or security deposit.
All shipping charges incurred by Ace Hybrid Tech for outbound and return freight will be deducted from your deposit balance.
Products must be returned in their original packaging. Damage or missing parts due to improper packaging will reduce your refund.
Defective batteries or premature failures are handled under our Warranty Policy — they do not qualify for a standard return or refund.
In cases where Ace Hybrid Tech has performed the installation of a battery and a return is warranted, the following fees apply in addition to the standard restocking terms.
The standard 20% restocking fee applies to all installed product returns.
The customer is responsible for the standard mobile service charge to remove the installed battery from your vehicle.
Any fees charged for the original installation service will not be waived or refunded under any circumstances.
To begin a return or refund request, follow the steps below. Please have your invoice ready to help our team assist you quickly.
Reach us by phone at (714) 728-9393 or by email at info@acehybridgroup.com. Have your invoice number available so our Customer Service team can locate your order.
Our team will open your return case and provide you with either a shipping label, or schedule a mobile service appointment to remove the battery from your vehicle.
Repackage the product in its original packaging and ship it using the provided instructions, or prepare for the scheduled removal appointment.
Once the battery is received and inspected, applicable fees and deductions are calculated and the remaining balance is refunded to your original payment method.
Our Garden Grove team is available Monday through Saturday to help with shipping, core returns, and refund inquiries.
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Ace Hybrid Tech | Hybrid battery replacement